Other - If the previously mentioned issues do not relate to your situation, we recommend you contact your laptop computer manufacturer or video card manufacturer for further assistance.Hardware - Insure you are connecting the laptop directly to the TV and not through any other devices.
TV modes - Verify your laptop uses the same TV mode as your TV (e.g., PAL or NTSC).If you are using S-Video connector, try a S-Video to SCART pro (pro-SCART-6). NOTE: this bug only affects adobe acrobat, adobe reader seems to be fine. SCART connectors only support composite video and therefore, if you are using S-Video, you are only going to get a black and white picture. Adobe Acrobat 2020 Save As screen is blank. Connector issues - If you are using an adapter, like a SCART, to connect your computer to the TV, make sure it can support your video mode.Note: if you are using a laptop computer we recommend you get the latest drivers from your computer manufacturer and not the video card manufacturer unless directed otherwise. Driver issue - This issue can be caused by a driver related issue verify your laptop has the latest drivers from your computer manufacturer.
We recommend you follow each of the steps below to resolve this issue. Any of the below possibilities can cause this issue.
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